When it comes to IT, you need a solution that ensures your applications are reliable, usable and secure. With Co-Managed IT from WIN, our experienced IT team works to understand your workloads and the impact this has on your infrastructure.
The Proof is in the Numbers:
2,300+
Active Seats Served
1,879
Tickets Resolved Per Month
38 min
Mean time in Ticket
99.999%
Data Center (IaaS) Uptime
Benefits that can support your organization and its goals include:
Optimize Expenses
Produce the best value for a range of services, such as network stack, server stack, endpoints and security services.
Provide a balanced value between an internal staff champion and external review and recommendations.
Leverage our Product Development and Procurement teams’ buying power and partners at a favorable cost.
Use data and reporting to drive efficiency improvements.
Increase Retention
Gain access to best practices to improve your IT team’s performance.
Reduce IT staff burnout by allowing them to focus, without being pulled in too many directions.
Accelerate capabilities of your IT staff with active knowledge transfer.
Improve User Experience
Streamline processes and automation to resolve employee issues more quickly.
Improve reporting to understand the level of incident and service requests and opportunities to address the root causes.
Increase availability of systems due to infrastructure improvements.
Minimize business disruptions created by IT staff churn.
Realize Business Value
Access greater depth and breadth of know-how via our personnel and partners.
Move from a reactive to a proactive stance in your IT efforts.
Make better data-driven decisions as a result of consultative business reviews and planning.
Reduce Security Risks
Partner and collaborate to make the most effective risk mitigation investment decisions.
Benefit from an established partner network to gain a complete range of cyber security services.
Remove the risk of a single point of failure resulting from a limited IT staff.
Client testimonial
Accelerating Improvements to IT Projects and Systems
“When WIN first came to Lucas County Health Center, we had endured several years with no IT strategy and it showed. WIN provided the groundwork and helped create an IT based strategic plan for Lucas County that allowed us to balance finances with IT improvement. They were patient and innovative, and helped determine the best path for us given our current financial situation. I appreciated their expertise in IT security and systems and am happy we continue to partner with WIN.”
Our onboarding process consists of two elements. The first is a professional services project engagement we call Sightline that generally runs for 3 – 6 months. A Sightline uncovers nuanced aspects of your environment that are frequently not discoverable until our team is actively engaged in the managed services agreement. This focused activity ensures we have the information needed to successfully partner with you to manage your environment.
The second element is the ramp-up of active participation in the managed services activities. In some scenarios these two activities occur simultaneously. In others, the Sightline activity leads to the implementation of our operational resources.
Implementation of our service components typically will not extend beyond 8 weeks once hardware and licensing are available. However, if we are engaging in a new client engagement, there will be more time needed to learn more about overall business needs and go through the onboarding process.
The pricing for a Co-managed IT Service engagement is dependent on various factors and will be determined after we learn about your current environment, the services you need, and the areas that will be impacted. All of these activities are part of our proposal process.
For the labor component, we have a unique model that moves away from the traditional approach of “per user” or “per device” and instead focuses on the time that it takes to support your environment. Our clients have remarked on how much they appreciate the transparency in the model, and how they see it as making it easier to understand the value they receive as well as collaborating to manage costs.
For all other recurring and non-recurring expense areas — including procurement of hardware and software, use of hosted infrastructure (cloud), and presence of tools in the environment (e.g. RMM agents) — usage levels determine the related costs.
Our approach to communicating is designed to drive success and keep all members of the team aligned and in the know. We work with you to inform, guide and activate your team through clear communication and quarterly business reviews.
Inform: Informative communications is delivered as the baseline data to convey what’s transpiring in your environment with your systems and our services to support decision making on IT priorities.
Guide: Guided communications add benchmarks and other reference points to support your decisions and help you prioritize forward-facing initiatives with confidence.
Activate: Activated communications extend guided insights into pragmatic planning and actions that produce value you can recognize and attain, providing both efficiency and effectiveness.
What to expect from a strategic partnership with WIN Technology
Understanding Fit
Our process is collaborative from the start. As we discuss your expectations, we communicate openly, and we keep the promises we make.
Understanding Needs
Through our discovery process, we seek to build an accurate understanding of your needs so that a sound and mutually understandable promise can be made.
Right-Sizing the Effort
The elements of your proposal are refined as your needs become clear. This ensures alignment on the anticipated value of what we commit to deliver to you.
Proving Competency
As we engage in the project, we monitor and discuss status, performance, changes and improvements through our established delivery and communication practices.
Partnering for the Future
Throughout our partnership, as we keep the promises we have made to you, we enrich the value of services with a continuous focus on practical next steps.
