Modern voice solutions are evolving beyond the traditional telephone, with trends shifting towards unified communications and cloud-based solutions. These systems in addition to features like call routing, voicemail, conferencing and multi-line support enhance communication, improve collaboration, and offer scalability to meet the needs of both small and large organizations.
Voice Solutions from WIN include:
Cloud-Based Telephone
On Premises Telephone
Call Recording and Reporting
Unified Communications
SMS Texting
Mobility Solutions
VoIP & IP Assessments
Implementation Services and Support
FAQs
Frequently Asked Questions
Unified Communications enable your team to effectively combine available mediums into a single powerful platform — combining phone calls, voice mail, fax, e-mail, chat, and video.
WIN can design comprehensive desktop applications that allow users to centralize and manage all of their communications within a single desktop interface including:
Desktop Call Control and Screen Pop
ACD Call Center and Management Tools
Multi-Party Conference and Collaboration Solutions
Cloud-based phone systems operate entirely online, with calls made over the internet. Hosted on secure off-site servers, these systems reduce the need for physical infrastructure, allowing your team to make and receive calls from anywhere with an internet connection. Cloud systems are highly flexible and scalable, making them ideal for remote or growing teams.
On premises phone systems require purchasing hardware and physical installations that can be either wired or wireless. These systems offer reliability, control, and secure connectivity within the organization’s own infrastructure. While they may lack certain features offered by cloud solutions, on premises systems are a preferred choice for industries such as education, government, healthcare and manufacturing.
What to expect from a strategic partnership with WIN Technology
Understanding Fit
Our process is collaborative from the start. As we discuss your expectations, we communicate openly, and we keep the promises we make.
Understanding Needs
Through our discovery process, we seek to build an accurate understanding of your needs so that a sound and mutually understandable promise can be made.
Right-Sizing the Effort
The elements of your proposal are refined as your needs become clear. This ensures alignment on the anticipated value of what we commit to deliver to you.
Proving Competency
As we engage in the project, we monitor and discuss status, performance, changes and improvements through our established delivery and communication practices.
Partnering for the Future
Throughout our partnership, as we keep the promises we have made to you, we enrich the value of services with a continuous focus on practical next steps.
