Network Operating Centers: How WIN helped INDATEL make big gains in small markets 

INDATEL is a nationwide network dedicated to providing best-in-class, cost-effective transport connectivity via fiber-optic routes. INDATEL specializes in providing reliable bandwidth solutions in rural and underserved markets.  

INDATEL’s Network Operating Center Challenges 

The expansion of INDATEL’s network required enhanced support and reporting to handle increased operational demands effectively, leading them to WIN Technology.  

They needed a comprehensive NOC service that would provide:   

• System Monitoring  
• Incident Management  
• Management/Triage/Remediation  
• Performance Management  
• Change Management   
• Runbook Services 
• Call Center Services  
• Analytic Reporting 
• Dashboard Metrics 

Unique Solutions and Benefits 

When INDATEL selected WIN as their NOC, we immediately began working with them to help estimate their workload. Our NOC team rose to the challenge and were able to satisfy INDATEL’s needs using the resources we had and provide a holistic NOC experience for INDATEL and their customers.  

As we collaborated with INDATEL, we encouraged them to lean on our expertise to guide them through the experience. We helped them with their data quality and passed along best practices on applications. 

From a project management standpoint, we met all of our deadlines and were able to roadmap the whole migration. We assigned a project manager to be a single point of contact for the client to get answers to their questions quickly and efficiently.  

Project Success  

Partnering with INDATEL was no small feat as they have over 100 clients and thousands of circuits. One of their clients alone could have as many as 100 circuits. Despite this challenge, we worked closely with INDATEL from concept to execution to make the project a success.   

Eric Davis, INDATEL Vice President of Engineering and Operations, said “We’re happy to be working with WIN Technology! The team is great to work with and the project management has been exceptional.”

Ready to learn more? 

If you’d like to hear more about how we can cut costs and improve Network Operating Center performance, talk to a WIN Specialist today!