How an IT Diagnosis Led to Improved IT Costs and Operational Efficiency
WIN recently partnered with a leading not-for-profit health insurer in Wisconsin. Their services have grown to reach active-duty and retired military personnel, seniors, and families in Wisconsin, across the U.S., and around the world.
IT Health Challenges
Their IT department faced a number of challenges trying to manage complicated transport optical gear. This is the critical equipment that connects their office building and data center. It was expensive, highly-technical and their IT team members had little to no experience managing this type of transport system. In addition, they were leasing the equipment and paying for more than they needed.
WIN worked with the client to implement a unique solution that addressed all the client’s transport systems issues, as well as their requirements. We completed a comprehensive assessment that provided a full understanding of what the client was experiencing, and what they needed.
A Good, Healthy Outcome
We developed a 100G managed service solution utilizing a hardware encryption engine that managed traffic between the data centers. We also began managing every aspect of the service, including encryption, transport and fiber.
Prior to partnering with WIN, the client was working with multiple vendors, which made communications more challenging. WIN provided thorough training on the equipment and its operation so the client could understand its value to the organization.
Benefits to the Client
Cost and Operational Efficiency
They are no longer paying for equipment they do not need
Expert Risk Mitigation
If there are any equipment issues, WIN knows exactly what needs to be done and how to correct it
They now have 24/7/365 support with one point of contact instead of multiple vendors, which steamlines communcation and support