Managed IT Services
WIN Technology provides a set of core managed IT services for a fixed fee that is billed monthly.
Managed IT Services
Network Management & Support
WIN Technology manages your network – both wireless and wired – to maintain internet access.
A comprehensive list of services will be defined in your service contract but check out our list of key features:
A comprehensive list of services will be defined in your service contract but check out our list of key features:
Monitoring
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This includes pro-active monitoring of dozens of items to identify developing issues and trends to prevent outages and other network problems. In the event of an outage, the information gathered during the monitoring process – along with our management of spare equipment – ensures a quicker recovery.
Reporting
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At a client’s request, we issue reports on network performance that include information about notifications and alarms, data gathered during the monitoring process, the results of additional checks, trouble reports, and management of IP addresses.
Remote support
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Through our WIN Technology Support Center, we remotely maintain network hardware and software. These services are available 24/7/365 through our trained staff.
Remote software updates & maintenance
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In addition to conducting remote checks for reported bugs, we monitor vendor releases of software updates to maintain network performance. We schedule our remote maintenance to minimize the impact on end-users as we push software fixes and updates.
Return merchandise authorization (RMA)
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In addition to managing your spare network equipment, we manage the replacement process. This includes obtaining manufacturer replacements of equipment covered under a warranty and managing the RMA process.
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Server Management & Support
WIN Technology understands the importance of the data and applications hosted on your servers. Consequently, we manage and support the identified servers by accomplishing the following tasks:
Monitoring
This includes pro-active monitoring of dozens of items to identify any developing server-related issues and performance trends.
Reporting
We issue regular reports on server performance. They include data gathered during the monitoring process, the results of additional checks, and trouble reports.
Remote support
Through our WIN Technology Support Center, we remotely maintain the servers. These services are available 24/7/365 through our trained staff.
Remote software updates & maintenance
In addition to conducting remote checks, we monitor vendor releases of software updates to maintain the servers. We schedule our maintenance to minimize the impact on end-users as we push software fixes and updates.
Return merchandise authorization (RMA)
In addition to managing any spare server equipment, we manage the replacement process. This includes obtaining manufacturer replacements of equipment covered under a warranty and managing the RMA process.
Managed IT Services
End-Point Management & Support
End points include devices such as personal computers, laptops, user consoles, and printers. WIN Technology manages and supports the devices identified in the service contract in the following ways:
Monitoring
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At a client’s request we issue reports on end-point performance and trouble reports.
Reporting
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At a client’s request we issue reports on end-point performance and trouble reports.
Remote support
More Info
Through our WIN Technology Support Center, we remotely maintain the end-point devices. Support is available 24/7/365 through our trained staff.
Remote software updates & maintenance
More Info
We monitor vendor releases of software updates to maintain your devices, and we schedule maintenance to minimize any negative impact on end-users as we push software fixes and updates.
Antivirus
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WIN Technology exercises central control of all antivirus software and installs it on applicable end-point devices.
Return merchandise authorization (RMA)
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In addition to managing spare equipment, we manage the replacement process. This includes obtaining manufacturer replacements of equipment covered under a warranty and managing the RMA process.
Managed IT Services
End-User Support
This includes 24/7/365 remote support for all covered services from the in-house WIN Technology Support Center. It is located in the United States and is not outsourced. We encourage end users to contact the Support Center through our support portal or by phone. This creates a trouble ticket that is resolved according to defined escalation procedures and response times.
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Extend your core services with our Enhanced Managed IT Services.
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Our Locations
Our Headquarters
4955 Bullis Farm Rd
Eau Claire, WI 54701
Operational Office
3601 42nd Street N.E.
Cedar Rapids, IA 52402
Operational Office
3636 Westown Parkway, Suite 200
West Des Moines, IA 50266
25+ Data Centers