Enhanced Managed IT Services
Enhanced Managed IT Services
Information Technology Procurement & Implementation
WIN Technology can purchase and install a range of equipment to support your IT goals. We manage and support the equipment identified in your service contract.
Monitoring
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This includes pro-active monitoring to identify developing issues and performance trends.
Reporting
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At a client’s request, we issue regular reports on performance and trouble reports.
Remote support
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Through our WIN Technology Support Center, we remotely maintain the equipment. Support is available 24/7/365 through our trained staff.
Remote software updates & maintenance
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Antivirus
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Return merchandise authorization (RMA)
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In addition to managing spare equipment, we manage the replacement process. This includes obtaining manufacturer replacements of equipment covered under a warranty and managing the RMA process.
Enhanced Managed IT Services
Cloud Services
WIN Technology can manage a variety of cloud-based services to support your IT goals. These include printer-management software (such as PrinterLogic), security and storage products (such as Barracuda), and business software (such as Microsoft Office 365), among others.
Configuration and implementation
Reporting
Remote Support
Remote software updates and maintenance
Infrastructure That Scales with Your Business
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Hosted Infrastructure
Instead of you hosting and managing your own servers and infrastructure, WIN Technology can host it at our WIN Technology Data Centers (hosted infrastructure as a service) or in a private cloud-provisioned data center (private infrastructure as a service) that is not shared with any other organization.
Assessment
We assess a client’s server environment to determine if it meets our requirements. If additional work, hardware, software, or equipment is needed, clients pay additional fees and expenses.
Hosting
This includes allocating a central processing unit (CPU), memory, storage, and internet on a shared platform at a secured data center – whether virtual or physical – according to the SOW.
Monitoring
We monitor the performance of the hosted infrastructure on a 24/7/365 basis.
Hardware and equipment
As outlined in the SOW, we provide the hardware and equipment (e.g., the CPU, memory, storage) on a shared platform.
Support and maintenance
In addition to providing 24/7/365 support, WIN Technology installs updates to the infrastructure devices when approved for general distribution and made available by vendors. Clients pay for the purchase costs and installation of these updates.
Enhanced Managed IT Services
Hosted Virtual Desktop Service
Assessment
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We assess a client’s server environment to determine if the applications meet the requirements of our hosted services. If additional work, hardware, software, or equipment is needed, clients pay corresponding additional fees and expenses.
Hardware & Equipment
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We allocate the central processing unit (CPU), memory, storage, and internet on a shared platform.
Software
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We provide software resources as outlined in the SOW and make reasonable efforts to pass through any licensor warranties intended for pass-through to the client. Consequently, WIN Technology acts as a reseller or agent of the client.
Monitoring
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We monitor the performance of the client’s virtual desktop infrastructure or remote desktop on a 24/7/365 basis.
Support & Maintenance
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Through the WIN Technology Support Center, we support your virtual desktop infrastructure or remote desktop on a 24/7/365 basis. We also install updates to the hosted virtual desktop service-related devices when they are approved for general distribution by vendors and service providers. Clients pay the purchase and installation costs.
Enterprise-Grade IT for Companies of Any Size
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Backup as a Service
WIN Technology provides full system and device backups to ensure a quick recovery in the event of a data loss or similar event. Typically, we back up devices daily (including servers), routers weekly, and network interface devices (NIDs) monthly.
Assessment
Before we provide any backup services, we perform a data backup assessment of a client’s network, infrastructure architecture, and related requirements. If additional services, hardware, or software are needed, clients may be subject to additional fees and expenses.
Backup and data retention
The frequency of backups and duration of our data retention services are flexible. Our assessment service includes developing a customized backup solution based on individual client needs. Pricing is per TB of storage used.
On-demand data backups
In addition to the scheduled backups of client data, we provide additional backups of data upon reasonable requests. These are provided at additional cost.
Hardware and equipment
We allocate CPU, memory, storage, and internet services on a shared platform making a reasonable effort to pass through to clients any original equipment manufacturer (OEM) warranties.
Software
We do not extend software warranties to clients, but we do make a reasonable effort to pass through to clients any licensor warranties intended for that purpose.
Reporting
In response to a reasonable client request, we provide reports about our backup services in our standard format.
Disaster recovery
In the event of a hardware failure, human error, software malfunction, natural disaster, or computer virus “disaster” that makes client data inaccessible or unusable, we provide clients with their data from the most recent data backup.
Enhanced Managed IT Services
On-Site Support
WIN Technology can arrange for on-site support in one of two ways:
Site visits
With this option, an organization can benefit from periodic visits to a location by a WIN Technology IT staff member for a reasonable fee.
Dedicated staff placement
With this option, WIN Technology can place an IT staff member at a client site for a defined period each week.
Enhanced Managed IT Services
Managed Firewall
Instead of managing your own network firewall, WIN Technology can do it for you.
Design, configuration, and installation
Administration
We oversee the firewall health and availability alerts; carry out regular backups of the firewall operating system (OS), configuration, policies, and rule sets; install OS updates and patches on local services and workstations to ensure proper communication with the firewall; ensure that the client’s virtual private network (VPN) or site-to-site VPN solutions are working properly.
Monitoring
We monitor the functionality of the firewall system on a 24/7/365 basis.
Maintenance and support
We provide 24/7/365 support for the firewall through our WIN Technology Support Center. If a client maintains a firewall at a location different from the one cited in the SOW, the client is responsible for the additional costs associated with our support and maintenance.
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Our Locations
Our Headquarters
4955 Bullis Farm Rd
Eau Claire, WI 54701
Operational Office
3601 42nd Street N.E.
Cedar Rapids, IA 52402
Operational Office
3636 Westown Parkway, Suite 200
West Des Moines, IA 50266
25+ Data Centers