Enhanced Managed IT Services

WIN Technology provides a set of additional Managed IT Services for an incremental fee.

Enhanced Managed IT Services

Information Technology Procurement & Implementation

WIN Technology can purchase and install a range of equipment to support your IT goals. We manage and support the equipment identified in your service contract.

Monitoring

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This includes pro-active monitoring to identify developing issues and performance trends.

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Reporting

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At a client’s request, we issue regular reports on performance and trouble reports.

Remote support

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Through our WIN Technology Support Center, we remotely maintain the equipment. Support is available 24/7/365 through our trained staff.

Remote software updates & maintenance

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We monitor vendor releases of software updates to maintain your equipment, and we schedule maintenance to minimize any negative impact on end-users as we push software fixes and updates.

Antivirus

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WIN Technology exercises central control of all antivirus software and installs it on all applicable equipment.
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Return merchandise authorization (RMA)

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In addition to managing spare equipment, we manage the replacement process. This includes obtaining manufacturer replacements of equipment covered under a warranty and managing the RMA process.

Enhanced Managed IT Services

Cloud Services

WIN Technology can manage a variety of cloud-based services to support your IT goals. These include printer-management software (such as PrinterLogic), security and storage products (such as Barracuda), and business software (such as Microsoft Office 365), among others.

Configuration and implementation

We configure and implement cloud services procured on behalf of the client.

Reporting

At a client’s request, we issue regular reports on performance and trouble reports.

Remote Support

Through our WIN Technology Support Center, we remotely maintain the service. Support is available 24/7/365 through our trained staff.

Remote software updates and maintenance

We monitor vendor releases of software updates to maintain your services, and we schedule maintenance to minimize the negative impact on end-users.

Infrastructure That Scales with Your Business

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Enhanced Managed IT Services

Hosted Infrastructure

Instead of you hosting and managing your own servers and infrastructure, WIN Technology can host it at our WIN Technology Data Centers (hosted infrastructure as a service) or in a private cloud-provisioned data center (private infrastructure as a service) that is not shared with any other organization.

Assessment

We assess a client’s server environment to determine if it meets our requirements. If additional work, hardware, software, or equipment is needed, clients pay additional fees and expenses.

Hosting

This includes allocating a central processing unit (CPU), memory, storage, and internet on a shared platform at a secured data center – whether virtual or physical – according to the SOW.

Monitoring

We monitor the performance of the hosted infrastructure on a 24/7/365 basis.

Hardware and equipment

As outlined in the SOW, we provide the hardware and equipment (e.g., the CPU, memory, storage) on a shared platform.

Support and maintenance

In addition to providing 24/7/365 support, WIN Technology installs updates to the infrastructure devices when approved for general distribution and made available by vendors. Clients pay for the purchase costs and installation of these updates.

Enhanced Managed IT Services

Hosted Virtual Desktop Service

WIN Technology can manage your combination of thin-client user interfaces and servers, but we also can host this combination on our own servers.
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Assessment

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We assess a client’s server environment to determine if the applications meet the requirements of our hosted services. If additional work, hardware, software, or equipment is needed, clients pay corresponding additional fees and expenses.

Hardware & Equipment

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We allocate the central processing unit (CPU), memory, storage, and internet on a shared platform.

Software

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We provide software resources as outlined in the SOW and make reasonable efforts to pass through any licensor warranties intended for pass-through to the client. Consequently, WIN Technology acts as a reseller or agent of the client.

Monitoring

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We monitor the performance of the client’s virtual desktop infrastructure or remote desktop on a 24/7/365 basis.

Support & Maintenance

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Through the WIN Technology Support Center, we support your virtual desktop infrastructure or remote desktop on a 24/7/365 basis. We also install updates to the hosted virtual desktop service-related devices when they are approved for general distribution by vendors and service providers. Clients pay the purchase and installation costs.

Enterprise-Grade IT for Companies of Any Size

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Enhanced Managed IT Services

Backup as a Service

WIN Technology provides full system and device backups to ensure a quick recovery in the event of a data loss or similar event. Typically, we back up devices daily (including servers), routers weekly, and network interface devices (NIDs) monthly.

Assessment

Before we provide any backup services, we perform a data backup assessment of a client’s network, infrastructure architecture, and related requirements. If additional services, hardware, or software are needed, clients may be subject to additional fees and expenses.

Backup and data retention

The frequency of backups and duration of our data retention services are flexible. Our assessment service includes developing a customized backup solution based on individual client needs. Pricing is per TB of storage used.

On-demand data backups

In addition to the scheduled backups of client data, we provide additional backups of data upon reasonable requests. These are provided at additional cost.

Hardware and equipment

We allocate CPU, memory, storage, and internet services on a shared platform making a reasonable effort to pass through to clients any original equipment manufacturer (OEM) warranties.

Software

We do not extend software warranties to clients, but we do make a reasonable effort to pass through to clients any licensor warranties intended for that purpose.

Reporting

In response to a reasonable client request, we provide reports about our backup services in our standard format.

Disaster recovery

In the event of a hardware failure, human error, software malfunction, natural disaster, or computer virus “disaster” that makes client data inaccessible or unusable, we provide clients with their data from the most recent data backup.

Enhanced Managed IT Services

On-Site Support

WIN Technology can arrange for on-site support in one of two ways:

Site visits

With this option, an organization can benefit from periodic visits to a location by a WIN Technology IT staff member for a reasonable fee.

Dedicated staff placement

With this option, WIN Technology can place an IT staff member at a client site for a defined period each week.

Enhanced Managed IT Services

Managed Firewall

Instead of managing your own network firewall, WIN Technology can do it for you.

Design, configuration, and installation

Before the firewall system is installed, clients fill out our firewall system configuration questionnaire. After it is filled out, we complete the following tasks: design and configure the firewall system; configure new IP address assignments on hardware and software as needed; review the client’s network configuration, firewall rule set, and make recommendations for improvements; configure an alert policy and response procedures for the client as needed; install the firewall device.

Administration

We oversee the firewall health and availability alerts; carry out regular backups of the firewall operating system (OS), configuration, policies, and rule sets; install OS updates and patches on local services and workstations to ensure proper communication with the firewall; ensure that the client’s virtual private network (VPN) or site-to-site VPN solutions are working properly.

Monitoring

We monitor the functionality of the firewall system on a 24/7/365 basis.

Maintenance and support

We provide 24/7/365 support for the firewall through our WIN Technology Support Center. If a client maintains a firewall at a location different from the one cited in the SOW, the client is responsible for the additional costs associated with our support and maintenance.

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Our Locations
Our Headquarters

4955 Bullis Farm Rd
Eau Claire, WI  54701


Operational Office

3601 42nd Street N.E.
Cedar Rapids, IA 52402


Operational Office

3636 Westown Parkway, Suite 200
West Des Moines, IA 50266


 25+ Data Centers