Comprehensive Solutions for an Unstable Network

A private clinic in Wisconsin was experiencing an unstable network, unreliable IT support, network outages and an insecure environment. 

To address all of these issues, a number of solutions were implemented by WIN:

Stabilized Network: WIN’s network solutions engineering team diagnosed the root cause of the client’s network issues and resolved it by performing firmware updates on their network switches. These updates stabilized their environment and ensured the client would no longer have to struggle with outages. Employees no longer experience disruptions to the business. They can quickly access key applications needed to do their jobs, and the phone system is always available so physicians on call can quickly be contacted.

Enhanced Security Stance: WIN worked with the client to customize a security solution that addressed the client’s needs. Duo Multifactor Authentication (MFA) and KnowBe4 were implemented to add an additional layer of protection to their environment. The firewalls at the clinic are also undergoing replacement. Employees have adapted easily to the new log-in process and are completing training in KnowBe4. With Duo MFA, employees now use a second form of verification to ensure bad actors don’t access the client’s Office365 and VPN via a compromised password. KnowBe4 Cyber Security Training and Phishing Simulations educate staff on how to identify and report security incidents like malicious emails. 

Improved Staff User Experience: A co-managed IT solution was implemented to supplement the client’s limited IT staff. WIN’s IT staff works alongside the client’s staff. Client gains access to WIN’s best practices for a more efficient utilization of IT. A WIN IT support team was brought in to improve their IT infrastructure and WIN took over all help desk activities and established a ticketing process. Infrastructure improvements have improved staff access to crucial systems, ensuring they can effectively do their jobs without the headaches of slow and unstable connections. Employees have reported high satisfaction with the support offered by our 24/7/365 Help Desk. Issues are quickly followed up on and resolved. Prior to this solution, key staff had to dedicate many hours per week to troubleshooting IT issues. That time has been drastically reduced to almost no time, allowing them to focus on their core responsibilities. 

Proactive Communication and Project Management for a Smooth Transition: The client reported a positive onboarding experience and a pain-free transition from their former service provider to WIN. WIN came into the project as a true partner, striving to understand their issues and comprehensively documenting their environments. The WIN project manager kept the project on track and regularly communicated with the client, making the client feel confident that they did not need to manage the project on their end. 

Benefits to the Client:

Improved Employee Experience

Employees can rely on network availability with no frustration of downtime and lack of IT support. 

Improved Network Security

Upgraded firewalls and implemented cybersecurity measures ensures the network is secure and up to date.

Efficient Operations

Staff can now focus on core responsibilities and deliver optimal patient care without worrying about IT issues.